Monday, August 22, 2011




Countdown to Christmas



Winner
I've been a very happy Fat Quarter Shop customer since Kimberly opened her on-line shop eight short years ago. When I first started ordering fat quarter bundles/towers from Kimberly she was still working a full time job and fulfilling orders out of her home. I remember receiving e-mails explaining that my order would be shipped the next day while she was out on her lunch hour. LOL She didn't have a staff, Kevin was still working a full time job, no warehouse, etc. And yet she managed to provide excellent customer service. She's now a mom of four, Kevin is a full time partner, there's a fabulous staff and warehouse full of lots and lots of fabric and the incredible customer service continues.

I don't shop like I used to because my cabinets are full and my budget is very tight however no matter how small my order is I still receive great customer service. Approximately 10 days ago I placed a tiny order but had a question about said order. I sent Kimberly an e-mail with my question, although she was home ill she responded immediately and then had one of her staff members send an e-mail with an answer to my question. EXCELLENT customer service!!!

Kimberly asked if I was interested in having a giveaway on my blog and I said YES. LOL There's nothing in it for me - just a fun giveaway giving someone an opportunity to win something special.

I enjoyed reading all about the ways you countdown the days till Christmas - thank you for sharing.

Yes, yes I know you want to know who won! LOL











Winner.....................










Ariane










Congratulations Ariane - I can't wait to see what you do with your new fabric. Enjoy!

In Friendship!

20 comments:

Ariane said...

I'm so excited!!!! I can't believe it!!! Thanks Darlene!!! Thanks to Kimberly from the Fat Quarter Shop too. I've ordered from her and I love her service too. I love that she always has amazing fabric on sale and that no matter what fabric you are looking for, you can usually find it there. She carries almost all the collections. This is just so exciting!!! Did I say that already? Thank you! Thank you! Thank you!!! Hugs Ariane

Sandie ~call me crazy said...

Congratulations Ariane! :-)

Stitched With Prayer said...

Congratulations Ariane!!! Am I envious? Well of course...am I excited for you...well OF COURSE, LOL. Enjoy!

Darlene, I read your entire post about the FQS and I have to tell you that I have ordered very little from them due to the limited budget of living on a fixed income. No matter how small the order, it is taken care of with the best customer service I have ever had anywhere, bar none. They truly do care about their customers. One other thing I found was that on the one BOM that I joined in 2009 at the FQS, they were incredibly generous with the fabric for every months block. I really think they are the very best online quilt/fabric shop that exists. I adore them. Hugs...

Sinta Renee said...

Congratulations to the winner! She is a lucky girl!!! I love that fabric group:) You are going to have fun with it Ariane!

Quilt Hollow said...

Congrats to Ariane! I have to agree that Kimberly gives the best service out there! Anytime I've needed to ask a question or special request she has been very quick to reply....love that customer service! Boy would I love to be able to offer a stack of FQ's on my blog for giveaway....can I fondle it first? LOL

Karen said...

I don't order often from Fat Quarter shop but have always had excellent service. And their block of the months have very adequate fabric pieces in them.

Quilterbee said...

Congratulations to Ariane. I also think the Fat Quarter Shop has the best service. I've had issues with other online shops but never with the Fat Quarter Shop.

Becky said...

Thanks for sharing about the early days of FQS! Excellent customer service, I so agree! Congrats to Ariane!

Joanna said...

Congrats, Ariane. Have fun using your new fabric.

PunkiePie (Jen) said...

Oh shucks! Congratulations to Ariane!

Allie said...

Congrats to Ariane! I love the Fat Quarter Shop too, what a lovely place and SO friendly!

Sherry said...

Congrats Ariane!

QuiltSue said...

I too have always had great service from them.

Congrats too Ariane for winning too

Kathie said...

well what a nice post, makes me happy to shop where there is wonderful customer service. I have always been happy with their service as well...
congrats to Ariane

Carol said...

What a wonderful post...I so agree...Fat Quarter Shop's customer service is FANTASTIC! My favorite part is their BOM's...I know what day they are going to arrive in my mailbox...ALWAYS on almost the same day...maybe one day on either side, but that is probably the post office...I just love knowing exactly when my things are going to arrive...and if I order today, it's shipped today!!!

Madame Samm said...

How surprising is that ...Ariane..you lucky lady...

Carrie P. said...

Congrats! to the winner.
Fat Quarter shop is really a great place to get fabric and whenever I have ordered anything it is very prompt.

Deanna said...

Congratulations to Ariane! She is sure to enjoy it.

Cheryl said...

Congrats to Ariane!!! Yes Fat Quarter Shop rocks!!!! Excellent customer service.

deb said...

congrats to the winner! I love the FQS too....always timely shipping which can be an issue with other online shops...and always service with a smile....!!!!

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